Last updated: 1 August 2026
1. Who we are
Plump & Pout Aesthetics is the controller of personal information collected through this website, online checkout, appointment bookings, enquiries and treatment consultations. In this policy, “we”, “us” and “our” mean Plump & Pout Aesthetics.
2. Information we collect
We may collect your name, contact details, billing information, account details, order and appointment history, treatment choices, enquiry content, technical website data and communication preferences. When necessary for treatment suitability, safety or aftercare, we may also collect health, medication, allergy, pregnancy, previous-treatment or other consultation information supplied by you.
3. How we use your information
We use information to provide quotations and consultations, administer bookings, take payment, deliver treatments or products, manage accounts, send transactional communications, provide aftercare, maintain safety and treatment records, prevent fraud, protect the website, comply with legal and professional obligations and improve our services.
4. Lawful bases
Depending on the activity, we rely on performance of a contract, steps requested before entering a contract, legal obligations, legitimate interests and consent. Where special-category health information is used, it is processed only where an appropriate additional condition applies, including explicit consent where required, and only for consultation, suitability, treatment, safety and aftercare purposes.
5. Sharing information
We may share information with carefully selected service providers such as website hosting, ecommerce services, payment processors, email services, professional advisers, insurers and technology providers. We may also disclose information where required by law, a regulator, court, law-enforcement body or to protect a person’s vital interests. We do not sell personal information.
6. Payments
Payment-card details are normally processed by the payment provider selected at checkout. We do not intentionally store complete card numbers or security codes on this website.
7. Retention
We retain information only for as long as reasonably necessary for the purpose collected, including legal, tax, insurance, professional, safeguarding, complaints and clinical-record requirements. Retention periods may differ between enquiries, orders, booking records and treatment records.
8. Your rights
Subject to applicable law, you may ask for access, correction, erasure, restriction, portability or objection, and may withdraw consent where consent is relied upon. Contact us using the details above. You may also complain to the Information Commissioner’s Office.
9. Security and international services
We use reasonable organisational and technical safeguards. Some service providers may process information outside the UK; where this occurs, appropriate safeguards should be used as required by data-protection law.
10. Changes
We may update this policy when our services, suppliers or legal obligations change. The date at the top shows the latest revision.