Last updated: 1 August 2026
1. How to complain
Email plumpandpoutaesthetics@outlook.com, call 07304092876 or write to 3 Blucher Street, Barnsley, S70 1AP. Please include your name, appointment or order details, what happened and the outcome you are seeking.
2. Our response
We aim to acknowledge a complaint within five working days and provide a substantive response within 20 working days. Complex matters may take longer; if so, we will explain why and provide an update.
3. Investigation
We may review booking and treatment records, photographs taken with consent, product information and staff accounts. Relevant information will be handled confidentially and in accordance with the Privacy Policy.
4. Outcomes
Possible outcomes include an explanation, apology, corrective action, aftercare review, re-performance where suitable, alternative treatment, refund or another remedy required by law. A refund or further treatment is not automatic and depends on the facts and professional assessment.
5. Escalation
If the complaint cannot be resolved directly, you may seek independent consumer advice, use any applicable alternative dispute-resolution process, contact a relevant professional regulator or insurer, or exercise legal rights. Data-protection concerns may be raised with the Information Commissioner’s Office.